Before buying, look for the seller’s written terms on returns, exchanges, refunds, damaged goods, and time limits. Ask what condition an item must be in, who arranges return transport, and what evidence is useful if the delivered product differs from the listing. Save the product description and order confirmation so you can compare them with what arrives.
If a problem occurs, contact the business promptly with the order details, a concise description, and clear photographs where relevant. State the outcome you are requesting and keep a record of the response. Do not assume every seller offers change-of-mind returns; also do not assume a policy removes any rights that may apply under Kenyan law.
Consumer rights can depend on the circumstances and the law in force. The Consumer Protection Act is a primary reference; seek qualified legal guidance for a specific dispute. Before ordering, compare the listing and contact the business through KobStore to clarify its current terms.
