Return Policy
Last updated: July 2026
1. How returns work on KobStore
KobStore is a marketplace of independent sellers. Every store on KobStore is its own business: the seller you order from sets their own return, exchange, and refund terms and handles them directly with you. KobStore does not hold your payment, ship your order, or process returns itself.
2. Before you order
Check the seller's storefront for their terms — most sellers state how they handle delivery, payment, and returns on their store's About section, and every storefront shows the seller's direct contact details. If anything is unclear, contact the seller before ordering; they respond on WhatsApp or phone.
3. Returning or exchanging an item
To return or exchange an item — including a defective or wrong item — contact the seller you ordered from using the contact details on their storefront or your order confirmation. Agree on the return method, timing, and any costs directly with the seller, on the terms the seller offers. Refunds, where the seller offers them, are issued by the seller through the payment arrangement you used with them.
4. Digital products and services
Digital downloads and delivered services are also governed by the individual seller's own terms. Contact the seller directly if a download is faulty or a service was not delivered as agreed.
5. If a seller doesn't respond
Sellers are required under our Terms of Service to honor the arrangements they state to their customers. If you cannot reach a seller or believe a store is acting dishonestly, report it to us — email [email protected] or WhatsApp 0115258685. We can help you reach the seller, and stores that mistreat customers can be suspended or removed from KobStore. KobStore itself does not issue refunds on a seller's behalf.