Record work, parts, date, mileage, and follow-up recommendations. Explain what is urgent and what can be monitored. Ask whether the customer wants a reminder and use the channel they choose.
Keep a service history that records the customer-approved work, parts, date, and any maintenance note worth sharing. Ask before sending a future reminder and make it relevant to the vehicle's condition or manufacturer schedule. Explain repeat-visit discounts only if you actually offer them and can honour the terms. Never use the history to imply that a previous repair guarantees future vehicle performance.
Send reminders only where the customer has agreed, and make the next maintenance date a suggestion rather than a booking.
Use maintenance reminders based on the vehicle and completed work, and explain they are suggestions, not a diagnosis. Invite the customer to confirm mileage or symptoms before recommending service. Keep contact details private and avoid sending repeated reminders to people who have not opted in.
Do not recommend unnecessary repairs to create repeat visits. Keep your workshop services visible on KobStore; create a business page and make contact details easy to find.
