Explain what matters you accept and what information a prospective client should provide for an initial enquiry. Verify and state professional credentials accurately, protect confidentiality, and follow applicable professional advertising rules. Do not publish identifiable case details without authority.
Describe the practice areas you handle, client types, location or remote options, and a safe first-contact process. Verify credentials and advertising against current professional rules, and avoid predicting case outcomes or publishing client stories without proper authority. Explain that a general enquiry is not yet a client relationship and that conflicts or confidentiality checks may be required before discussing sensitive facts.
Use a secure intake channel for sensitive documents only after identity, scope, and conflict checks permit it.
Keep initial enquiries general until conflict checks and a secure client relationship permit further information. Describe the practice area, jurisdiction, and consultation process without promising outcomes. Have a qualified professional review public wording against the current rules of the relevant Kenyan professional body.
Use an engagement letter for formal work. KobStore can provide a public practice page; create one and confirm that your profile complies with professional obligations.
