Separate urgent safety concerns from recommended maintenance. Explain parts quality and any warranty difference without pressuring the customer. Provide an estimate and wait for authorisation before work outside the agreed scope.
Present each option with the observed issue, recommended repair, parts and labour basis, urgency, and what may happen if the customer waits, without exaggerating risk. Separate confirmed findings from possibilities and show any lower-cost safe alternative. Get approval before ordering parts or proceeding. Return replaced parts when practical or explain their disposal, and record the customer's chosen option.
Explain any safety-related reason to stop driving or using the vehicle in terms the customer can understand.
Show the customer any failed test or worn part that supports the recommendation, and distinguish safety concerns from optional maintenance. Give time to consider alternatives when the vehicle can be safely left. Record the selected repair and parts warranty in the job record before work begins.
Record the customer’s decision and return removed parts when agreed. Use KobStore to show workshop services; create a business page and help drivers know what work you handle.
