Confirm the inventory arrived and resolve any damage or missing-item report first. Send a neutral request for honest feedback through the customer’s preferred channel. Avoid asking them to include private addresses or valuables in a public post.
Send a neutral review request after the move is complete and the customer has had time to check delivery. Ask for honest feedback without offering a discount, gift, or preferred service in exchange. Do not filter out customers who had a problem or tell them what rating to leave. If they raise an issue, handle it through your complaint process and keep their new address private.
Use the same honest review request for all completed moves and do not ask only customers without complaints.
Send one neutral request through the contact method agreed for the move, and make it optional. Ask every customer consistently rather than only those without problems. Handle any unresolved damage or delivery concern through the service process, not by conditioning a remedy on a public review.
Use complaints to improve packing and handover. KobStore can show your moving service details; create a page and build trust with accurate information and genuine feedback.
