State appointment length, late-arrival handling, deposit use, and cancellation notice when booking. Send one reminder through the customer’s chosen channel. If a customer is late, follow a policy that accounts for later bookings.
Use a consistent confirmation with service, time, location, preparation, and a reply route for changes. Remind clients at the interval they accepted and disclose deposits or late-cancellation terms before they book. If you maintain a waitlist, contact only people who asked to be considered and do not share another client's details. Review no-shows by service and booking method to find friction rather than blaming customers automatically.
Review confirmation messages for clarity before adding another reminder to the process.
Track cancellations by lead time and service type to see whether confirmation or scheduling needs improvement. Offer a waitlist only to people who requested one and contact them individually. Apply disclosed terms consistently, while allowing a clear route to discuss unusual circumstances.
Measure no-shows before changing the rules. Present services and booking requirements on KobStore; create your salon page and link customers to current terms.
