Give customers copies of warranty terms and record serial numbers at handover. Explain who handles a claim, what monitoring or maintenance is needed, and what actions may affect coverage. Do not summarise a warranty more broadly than the written terms.
Name the warranty issuer, covered components, start date, duration, exclusions, and steps needed to make a claim. Separate manufacturer coverage from your installation workmanship terms and explain who handles each issue. Give the customer maintenance instructions and service contact details in writing. Avoid promising a system will perform a particular way unless the design assumptions, usage, and warranty terms support that statement.
Give the customer a dated maintenance schedule and the manufacturer contact for claims you do not handle.
Give the homeowner the warranty documents and identify which party handles each claim. Explain maintenance intervals and any action that could affect coverage. Record system configuration and commissioning details securely, and do not promise a warranty response time controlled by a manufacturer.
Encourage customers to keep installation and service records. Describe your solar service on KobStore; create a page and explain what documentation you provide.
