Tell customers how to request a time, the hours when appointments are available, and whether you accept walk-ins. For mobile work, ask for location and travel details. For a clinic or specialist service, provide only appointment information that is appropriate and accurate.
State the practical conditions before someone requests an appointment: whether you need photos, measurements, a consultation, access permission, or a deposit under your terms. Say when an appointment is only a request and when it becomes confirmed. This matters if a listing has no real-time availability connection; keep the customer informed directly rather than letting a button imply a slot is reserved.
If availability is checked manually, say so next to the appointment option and respond with a confirmation or alternative time. Explain the cancellation route and any preparation the customer must complete. Avoid collecting sensitive details in a booking form when a short initial enquiry is enough to establish whether the service fits.
Update the listing when your schedule changes and reply promptly to requests you can accept. Use a KobStore page to show appointment requirements next to your service; create one and keep availability current.
