Set the normal price, minimum acceptable margin, and situations where a discount is allowed. Require approval for large reductions, bulk orders, damaged packaging, or customer recovery. Record the reason and person approving the change so the business can review the effect.

Do not allow staff to use discounts to hide unclear prices or close every difficult sale. Compare discounted sales with full-price sales and include delivery, payment, and return costs. Remove a discount that produces activity but weakens cash flow.

KobStore can help a Kenyan seller present standard prices and defined offers clearly. Internal approval rules keep staff decisions consistent while the public storefront builds trust around the offer.