Ask what went well and what should change. Give customers a private feedback route for issues and a separate optional link for a public review. Do not require a positive rating or offer a reward for one.
Choose a neutral moment after the job is complete and ask one or two focused questions, such as what went well and what should change next time. Make it clear that feedback is optional and will not affect future service. Avoid requesting sensitive health, financial, or household details unless truly needed. Record a recurring operational issue in your improvement log without attaching unnecessary customer identifiers.
Separate actionable service feedback from a request for a public review; neither should depend on the other.
Separate comments about the work from requests for public ratings. Ask permission before quoting feedback or linking it to a name, and avoid collecting more personal details than needed to improve the service. Review responses monthly for a recurring issue, then tell staff what changed without circulating the customer's identity.
Record patterns, not just individual praise. Use a KobStore profile to make your scope clearer as you learn; create or update your page.
