Define the work delivered each period, response time, exclusions, payment date, renewal, cancellation, and performance measure. Price the contract using the real staff, transport, materials, and support cost. Do not offer unlimited work under a fixed fee without setting reasonable boundaries.
Review performance with the customer before renewal. Record changes in location, volume, staffing, and service needs. If the arrangement is no longer profitable, propose a revised scope instead of silently reducing quality.
KobStore can help a Kenyan provider show standard services and evidence before a business customer requests a contract. Clear public information supports the conversation while the contract controls the relationship.
