For a Kenyan business, record return delivery, inspection time, repacking, payment charges, lost stock time, and replacement cost. Compare the total with repeat sales and reduced hesitation. Limit the policy by product, condition, or location where necessary.
Compare free-return cost by product category. A policy that works for clothing may be wasteful for fragile equipment, bulky goods, or low-margin items delivered outside the town.
KobStore can help a Kenyan seller explain return terms clearly before purchase so the policy is useful rather than open-ended.
