How to Charge for Travel to a Customer’s Location

Choose a transparent method: fixed local zones, distance-based fee, or a quote after receiving the address. Include parking, tolls, staff travel time, and return journey when relevant. State whether the fee is per visit or per job and whether a second trip is charged.

Choose a travel method you can explain consistently, such as a disclosed zone or a route assessment for longer distances. Tell the customer whether travel is charged once or for each visit and what happens if access prevents the work. Include the travel assumption in the quote, then confirm the actual location before departure; do not promise an arrival time that traffic or route conditions make unrealistic.

Decide whether travel is included or charged by a consistent zone. Confirm route and extra stops before finalising the estimate. If the customer changes location, send a revised amount for approval rather than adding a surprise charge afterward.

Record estimated and actual travel cost to adjust the method. Show your service area and travel policy on your KobStore page; create one.