Start with the costs a return creates: inspection time, transport back to you, repacking, and any loss if the item can no longer be sold as new. Use actual records from previous returns rather than assuming every unopened item can go straight back on the shelf.
When a product comes back, check its seal, packaging, parts, and condition against the terms shared with the buyer. Record whether it can be resold, needs a discount, or must be set aside. Keep the inspection and transport costs separate so one unusual case does not distort your estimate for every product.
Use the estimate when reviewing prices and return procedures, but do not treat it as a reason to refuse rights protected by Kenyan consumer law. Explain the applicable process before purchase, and confirm the remedy for the specific item after inspection. A clear record helps you decide what replacement costs your business can reasonably absorb.
