Consider security, operating hours, access, storage, customer privacy, and distance from the people you serve. Agree who is responsible for confirming collection and how long parcels remain available. Do not use a location that cannot protect customer orders.
State the collection fee, identification requirement, deadline, and process for uncollected items. Test the arrangement with a small number of orders before promoting it widely. Review complaints and missed collections by location.
KobStore can present collection instructions beside the products or services offered by a Kenyan seller. Clear information helps customers choose collection when it suits them and reduces unnecessary delivery attempts.
