Before offering collection, consider whether customers can find and reach the location, whether it is open when they need it, and whether parcels can be stored securely. Decide who verifies the order, what identification or reference the customer should bring, and how long an uncollected parcel will be held.
Tell buyers the exact collection area, available hours, fee if any, and how to arrange a collection time. Keep customer details private and release the order only after checking the agreed collection reference. Test the process with a few orders and record delays, missed collections, and customer feedback.
Collection is not automatically cheaper once staff time and storage are included. List your business and explain its collection arrangements on a KobStore storefront, then confirm the details with each buyer.
