State the amount, due date, balance date, and whether the deposit covers materials, a reserved date, or both. Provide written confirmation after receiving payment. Make terms clear before requesting the deposit and apply them consistently.
Explain what the deposit secures, whether it is applied to the final amount, the due date, cancellation treatment, and what happens if you cannot deliver. Base the amount on genuine committed costs and comply with applicable consumer rules. Issue a receipt and keep the payment linked to the job record. Do not call money non-refundable without a clear lawful basis and terms the customer accepted beforehand.
State the refund or cancellation treatment for a provider-initiated cancellation as well as a customer cancellation.
Give the customer a receipt stating the amount, date, job, and balance remaining. Explain what happens to the deposit if the provider cancels or cannot attend. Keep the funds and record linked to the agreed booking so a later staff member can resolve a refund request accurately.
Get legal advice if your cancellation policy has significant consequences. Describe booking terms on a KobStore page; create one and confirm details directly with clients.
