Record the quoted fee, actual fee, delivery time, failed attempts, returns, damage, and support response. A cheap courier may become expensive when it creates replacements or customer service work. Compare routes separately because performance may vary between Nairobi, Mombasa, Kisumu, Nakuru, and upcountry destinations.

Review the data monthly and discuss repeated failures with the courier. Keep a second option for important routes. Explain realistic delivery times to customers instead of using the fastest result as the normal promise.

KobStore can help a Kenyan seller keep product and delivery information in one public profile. Courier data then helps the seller choose what to promise and what to improve.