Ask the customer to correct misunderstandings before you reserve staff or buy materials. Include access requirements and the person authorised to approve changes. Save the confirmation with the quote.
After the conversation, send a short summary of the service, quantity or deliverables, location, schedule, price basis, exclusions, and any open questions. Ask the customer to confirm or correct it before you reserve materials or begin work. Use a channel both parties can access later and keep the accepted version. Do not rely on an ambiguous thumbs-up when an important condition remains unsettled.
Include the accepted version date in the job folder and send a copy to the customer.
For a complex job, attach a checklist or drawing and ask the customer to approve the marked assumptions. Keep revisions labelled so the team does not work from an earlier message. If the customer does not respond, pause work where the missing approval affects cost, safety, or the expected result.
For complex projects, use a signed scope document. Use KobStore to describe your standard scope and contact process; create your page.
