Send a brief confirmation the day before or at the interval you promise. Include who is attending and what the customer should prepare. If the schedule changes, contact the customer early and offer a revised time or cancellation under your terms.
Confirm the address or agreed meeting point, service scope, access instructions, contact person, arrival window, and any equipment or preparation needed. Tell the customer how to identify the arriving worker and how you will notify them of a delay. Avoid posting the client's location in a public schedule. If weather, traffic, or safety changes feasibility, contact the customer before travelling.
Ask for a landmark only when it helps locate the site, and keep exact directions out of public calendar entries.
For mobile work, include a way for the customer to notify you about a changed gate, phone number, or parking constraint. Keep the exact address visible only to staff who need it. If a worker is delayed, send an update before the agreed window passes and confirm whether the customer still wants the visit.
Keep customer addresses private and use them only for the visit. KobStore can describe your mobile service area; create a profile and confirm each appointment directly.
