Before dispatch, confirm the customer name, phone number, items, quantities, price, delivery location, delivery charge, payment status, and expected arrival time. For orders moving within Kenya, ask the customer to correct errors before the parcel leaves. Do not treat a message that only says “send it” as a complete order when key details are missing.
Use a simple confirmation format that staff can follow. Keep the order record with the customer’s response and the dispatch reference. When a product becomes unavailable, offer a clear alternative or refund rather than substituting an item without permission. After delivery, record whether the order was completed or returned.
KobStore can make product information and ordering instructions easier to find before a customer contacts the seller. This improves the quality of the first enquiry, while the seller’s confirmation process protects the final order. A few minutes of checking can save the cost of a failed delivery.
