Prepare a controlled fallback for counter sales in case the POS is unavailable. Use sequentially numbered receipts or another authorised business record, and capture the date, item, quantity, amount, and payment status without collecting unnecessary customer details.
Tell staff where the fallback record is kept and how to mark corrections or voided transactions. Keep it secure and note which sales still need entry after service returns. Do not assume the tool supports offline work unless that capability is confirmed for the current setup.
When service resumes, enter each transaction once and reconcile the record against receipts, cash, and stock movement. Mark entries as completed to prevent duplicates, and retain the paper trail according to your ordinary business process. Confirm the current POS guidance before relying on any recovery feature. Mark each paper sale as entered after reconciliation.
