List the custom options included in the base price and charge separately for unusual materials, extra sizes, urgent work, or additional revisions. Track the actual time and cost of completed custom orders. A request that sounds small may require a new supplier or a separate production process.
Show customers the cost of a change before accepting it. Keep the original order and revised approval together. Review which custom requests should become standard options and which should be declined.
KobStore can help a Kenyan seller display standard options clearly before a customer requests something special. Better information reduces unnecessary customisation and improves the quality of serious enquiries.
