State the period for an exchange, product condition, proof of purchase, excluded items, and whether the customer pays a delivery difference. Explain what happens when the replacement item costs more or is unavailable. Do not make the customer search for the policy after a problem occurs.
Train staff to inspect returned products respectfully and record the outcome. Review exchange reasons because frequent size or compatibility questions may show that product information needs improvement. Keep the policy the same across the physical shop and online sales process.
KobStore gives a Kenyan seller a place to present product details and exchange terms before the order. Better information reduces unsuitable purchases and helps staff handle genuine exchanges consistently.
