Cash on delivery may make an order easier for some customers, but it can also create failed trips and returned stock. Review your own order history by product, location, and delivery provider. Record completed deliveries, declined parcels, unreachable customers, return transport, and the time spent resolving each case.
If you test the option, define where it is available, any order limits, how the customer confirms, and whether inspection is possible. State the terms before dispatch. Reassess after a set number of orders; do not keep a costly option just because a few customers request it.
Payment choices and carrier services vary, so confirm what your providers support. Explain your accepted payment and delivery arrangements on your KobStore storefront, and confirm the final terms with each buyer.
