Compare successful delivery rates, product value, location, return cost, and customer history. Cash on delivery may suit some products and areas but expose others to expensive cancellations. Set order limits, confirmation steps, and locations where the option is available.
Confirm the order before dispatch and explain what happens if the customer is unavailable. Record failed attempts and returns by area and product. Stop offering the option where the cost repeatedly exceeds its sales benefit.
KobStore can help a Kenyan seller show payment options and conditions before the order is placed. The seller should use transaction data to decide where cash on delivery makes business sense.
