A useful receipt identifies the transaction clearly and matches what the customer agreed to buy. Check that the item, quantity, price, date, and payment amount are accurate and readable before issuing it. Correct mistakes through a traceable process rather than silently overwriting the original record.
Keep the receipt linked to the shop's sales record, and distinguish a customer receipt from any tax invoice or other document your business is required to issue. Verify current KRA guidance for your business and transaction; requirements can depend on your circumstances.
A receipt helps document a sale but does not prove the product's condition or replace a return agreement. If a customer spots an error, explain how you will correct it and retain the amended record with the original. Give the customer a copy and keep the matching shop record.
