Define whether the guarantee covers workmanship, a specific component, or a return visit. Explain the claim process, time limits, and any exclusions in plain language. Do not call a service “guaranteed” if you cannot honour the promise or if the terms are vague.
Define what is covered, the period, the customer steps required, how to report a defect, and what is excluded because of misuse or unrelated damage. Explain the remedy you can actually provide, such as inspection or correction, and comply with any applicable consumer obligations. Do not call a service "guaranteed" without making those conditions visible before acceptance. Keep a copy of the wording agreed for each job.
Explain how a customer reports a concern and whether inspection is needed. Keep exclusions specific and fair. Do not imply that a written guarantee removes any consumer rights that apply regardless of your policy.
Get legal advice for terms with significant consumer obligations. Publish accurate service terms on your KobStore page; create one and avoid claims that exceed your actual policy.
