Describe what the quoted price includes: design options, materials, number of revisions, production, delivery, and installation if relevant. Identify changes that may affect cost or timing, such as a new size, material, colour, or urgent deadline. Avoid vague wording like “small changes included” unless you define what counts as small.
Before carrying out additional work, send the revised scope, price, and schedule and wait for written approval. Keep the original request and approved changes together. After several orders, review which custom options customers often request; some may be worth offering as standard choices.
Custom work can involve limits that differ by business, so explain your policy before taking a deposit. Use a KobStore business page to show standard options and guide customers toward a clear custom enquiry.
