A buyer in Kenya may see one product price and discover later that transport, packaging, or location charges are separate. The surprise can cause an abandoned order or a dispute. State whether the displayed price includes delivery. If it does not, explain the factors that affect the final cost, such as town, estate, distance, parcel size, and urgency.
Group delivery areas into simple zones where possible. Define any free-delivery offer by location, order value, or promotion date. Before dispatch, send the customer the items, product total, delivery fee, and final amount. Confirm the location and phone number before the parcel leaves. If the charge changes because the customer gives a different location, explain the reason first.
KobStore helps a seller keep product information, contact details, prices, and ordering instructions in one public place. It cannot determine every transport cost, but it can make the buying process clearer. Review delivery complaints monthly and update the information when customers repeatedly ask the same question.
