For a Kenyan business, group complaints by product, variation, supplier, location, and reason. Count frequency and cost, then choose one corrective action. Update customers when a material change is made.
Use the courier’s real collection time, not the time a customer places an order. State what happens after the cut-off so the promise remains realistic.
Start with one real case involving find repeated product complaints. Record the starting position, the cost or time involved, the customer result, and the change made. Review the evidence after four weeks before extending the process to the whole business.
KobStore can help the seller update product information after the root problem is understood.





