When someone enquires, note what they asked, what information you promised, and when they expect to decide. Send the promised details first. If the customer goes quiet, one short follow-up after a reasonable interval can check whether they need clarification. Refer to the product or service they asked about rather than sending a generic sales message.
Give the customer room to decline or ask for a later date. Do not send repeated messages, add them to a marketing list without permission, or imply that stock is limited unless that is true. Record the outcome so another staff member does not restart the same conversation.
Review unanswered enquiries each week to identify slow response times or unclear listings. A clear KobStore listing can answer basic questions before a chat begins; set up your storefront and make the contact step straightforward.
