Send the invoice with the item, service, amount, due date, payment details, and contact person clearly shown. Confirm that the customer received it. Before the due date, send a brief reminder. After the due date, state the outstanding amount and request a specific payment date instead of sending repeated vague messages.
Keep a record of promises and partial payments. If a customer needs more time, agree on a written schedule and decide whether new work can continue. Separate genuine cash-flow problems from repeated avoidance. Review unpaid invoices by age and value so the business follows up on the most important risks first.
KobStore can help a Kenyan seller present a clearer public offer and order information before invoicing. It does not replace invoice controls, but better records and clearer terms can reduce disagreement about what was supplied. Professional follow-up protects both cash flow and the relationship.
