Record the job date, equipment or service, any follow-up advice, and the interval the provider recommended. When that date approaches, send a short message naming the previous work and asking whether the customer wants to arrange a check. Avoid implying a problem exists if you have no evidence.
Make the message useful rather than sales-led: mention the work previously completed, why a check may now be due, and how the customer can reply if they want advice or an appointment. Avoid saying a repair is urgently required unless the evidence supports it. Keep only necessary contact history, send at a reasonable hour, and stop reminders when the customer asks not to receive them.
If the previous job involved a safety-sensitive issue, avoid diagnosing a new condition by text; ask the customer to arrange an inspection if symptoms have changed. State whether a follow-up visit is chargeable and what records you have from the earlier work. Keep the reminder factual and let the customer choose whether to proceed.
Respect a request not to receive more messages and update your records. Use KobStore to keep your service and contact details consistent; create a business page you can include in a helpful, permission-based follow-up.
