List the jobs you actually take: leak repairs, blocked drains, water heaters, pumps, or installations. State neighbourhoods served and whether you take urgent calls, scheduled work, or both. Explain when you need photos or a site visit before quoting. This filters requests you cannot handle and helps a customer send useful details the first time.
Record enquiries by job type and area. If requests repeatedly come from locations you do not serve, say so clearly. If some work needs a licensed specialist, describe your limits and refer the customer responsibly rather than accepting work outside your competence.
After a completed job, note whether the request came from a specific neighbourhood or referral and use that record to refine the coverage you can reliably promise.
Keep a short quote checklist for common plumbing requests: symptom, affected fixture, neighbourhood, access, and whether water can be safely isolated. Use it to decide when a photo is enough and when inspection is essential. After each job, record actual travel and labour time so future Nairobi estimates reflect your routes and not guesswork.
Use a KobStore service page as a shareable summary, not a promise of leads. Create your KobStore page and show customers your plumbing services and coverage area.
