Ask the customer to provide the new town, estate, building, landmark, phone number, and preferred time. Recalculate the charge and delivery time before confirming the change. If the parcel has already left, explain what can and cannot be changed.
Keep the original and new details in the order record. Do not rely on a courier receiving an informal message from a different number. Update the customer with the final location and amount before proceeding.
KobStore can help a Kenyan seller display delivery conditions and contact information clearly before ordering. A controlled change process protects both the customer and delivery team.
