Check whether the quote answered the original request and whether a decision date was agreed. Ask if the customer needs clarification and state how long the quote or schedule remains valid. Avoid repeated messages or assuming silence means acceptance.
After a reasonable interval, send one concise check-in that refers to the estimate and invites a question or a decision. Give the customer a simple way to say the project is paused or no longer needed. Do not treat silence as acceptance, start purchasing materials, or reserve a slot indefinitely. Close the enquiry after your stated follow-up window and record the outcome without labelling the customer as unreliable.
Close with a simple status question, not a discount designed to force a quick decision. If material prices or availability have changed, explain that a new quote may be needed when they return. Keep follow-up frequency modest and record an opt-out so the customer is not contacted again about the same request.
Mark the lead as inactive and reopen it only if the customer returns. Keep a concise service summary on KobStore for future enquiries; create a page.
