How to Handle a Kenyan Customer Who Wants a Refund in Cash

For a Kenyan business, match the refund to the original transaction where possible and record the amount, reason, approval, and date. Explain processing time without promising instant cash.

Separate a manufacturing defect from transport damage and misuse. Keep batch, packaging, photographs, and delivery records so the seller can resolve the issue and address its source.

KobStore can keep return conditions visible so the customer knows the process before requesting a refund.