Check the terms accepted at booking and explain how they apply. Offer a new time if available, but do not waive or charge fees inconsistently without a reason. If you cancel, notify the client promptly and propose a remedy or refund under your policy.
Apply the cancellation terms the customer saw before booking, and distinguish a late cancellation from a change you can accommodate. Ask whether they want another date, then offer only slots you can actually hold. If you retained costs under an agreed policy, explain the calculation calmly. Review repeated cancellation patterns to improve confirmations or lead time rather than adding punitive terms without notice.
Record the customer's choice when a cancellation is converted to a new appointment so the original slot is released.
Tell the customer promptly what options remain after a cancellation, such as a rescheduled date or closure of the request. Apply only terms shared before booking and keep evidence of acceptance. Review whether the original confirmation made the time and cancellation route easy to understand.
Review recurring cancellation patterns before changing terms. Put clear cancellation information beside your KobStore service offer; create your page.
