Stop selling the affected batch and identify the supplier, product, batch, quantity, and dates involved. Check sales and customer records to find who may have received it. Follow applicable authority and supplier instructions and keep evidence of the action taken.
Contact affected customers directly with practical instructions. Do not make unsupported claims or delay communication while waiting for every detail. Record returns, refunds, replacements, and unanswered contacts. Review how the problem entered the stock.
KobStore can help a Kenyan seller update public availability and contact information quickly, but a recall requires direct action and accurate records. Protecting customers must come before protecting a short-term sale.
