As soon as you discover a stock mismatch, pause promotion of the item and contact the customer. Explain that it is unavailable, give the earliest date you can verify for replenishment, and offer clear alternatives such as waiting, choosing a comparable item, or cancelling under the agreed terms. Do not promise a delivery date based only on a supplier’s best-case estimate.
Confirm the customer’s choice in writing and record any payment or refund step. Then check how the mismatch happened: delayed stock update, duplicate sale, damaged item, or counting error. Assign someone to update availability as soon as stock changes.
If you source from another town or county in Kenya, separate the supplier’s estimated delivery to you from your onward delivery estimate to the customer. They are two different steps, and both can affect the date you can honestly promise.
If stock changes frequently, state that availability must be confirmed before dispatch. Keep listings accurate and easy to update on your KobStore storefront, and make the availability-check step clear to buyers.
