Include invoice number, amount, original due date, and a copy of the invoice. Ask whether the client needs clarification and agree on a realistic date if a plan is made. Avoid threats or public disclosure of debt details.
Check the agreed due date and invoice details before sending a polite reminder that identifies the service, amount, and payment route. Ask whether there is a dispute or missing document and pause collection pressure while you investigate a genuine error. Keep a dated record of contact and follow your written terms and applicable law. Avoid public shaming, threats, or contacting unrelated family members or colleagues.
Use the contract's dispute route and keep the conversation private while an amount is being checked.
Agree a contact schedule and stop repeated reminders once the customer responds with a dispute or payment plan. Keep all communication factual and private. If the issue remains unresolved, use the agreement's dispute process or seek qualified advice rather than threatening public exposure or taking unauthorised action.
Use written terms for future work and seek professional advice on unresolved disputes. Keep your service scope clear on KobStore; create a page and agree payment terms directly with clients.
