Tell customers why you need an address, photo, or contact detail. Share it only with staff or subcontractors who need it to perform the service. Use device locks and avoid keeping customer details indefinitely.
Collect only details needed to quote, deliver, invoice, or meet a legal obligation. Tell customers why you need them, who can see them, and how they can ask about correction or deletion. Store records in access-controlled systems, use device locks, and avoid sending lists or photos to personal group chats. Set a retention schedule and securely remove information when it is no longer needed.
Do not reuse contact details for unrelated marketing unless you have a lawful basis and the customer has been informed.
Set a retention period for enquiries that never became jobs and remove them when no longer needed, subject to legal record duties. Use strong device passwords and update software. If information is sent to the wrong person, follow a documented response process and seek appropriate guidance promptly.
Review applicable data-protection obligations and get legal advice for complex processing. A KobStore page can present your public offer without exposing client records; create one.
