How to Handle Customers Who Need a Custom Product in Kenya

Ask for the required size, material, colour, quantity, deadline, and intended use. Confirm what can be changed and what cannot. Calculate materials, labour, revisions, transport, and risk before giving a quote. A custom order should not be priced like a standard item.

Send a written summary and require approval before buying materials or starting work. State the deposit, change policy, delivery time, and cancellation terms. Keep photos or specifications linked to the order.

KobStore can present standard options and guide customers to a focused custom enquiry. This gives a Kenyan seller a clearer starting point while protecting time and cost on special work.