For a Kenyan business, state how long an order is held, how reminders are sent, what happens to a deposit, and how collection or refund is arranged. Record every reminder and return the item to available stock only after the process is complete.
Set the lowest acceptable contribution before negotiating. Offer a smaller package or different timing rather than reducing the same offer repeatedly.
Start with one real case involving handle uncollected orders. Record the starting position, the cost or time involved, the customer result, and the change made. Review the evidence after four weeks before extending the process to the whole business.
KobStore can help publish the collection terms before the order.





