Check the item, packaging, accessories, serial or batch information, condition, and reason for return. Separate resale-ready, repairable, supplier-return, and unsellable stock. Record who inspected it and what decision was made. Do not return an item to sale simply because the outer package looks acceptable.
Review repeated return reasons by product and supplier. Update the product information when customers misunderstood a feature or limitation. Keep the process respectful and avoid making customers responsible for damage the business caused.
KobStore can help a Kenyan seller publish more accurate product details and return conditions. Internal inspection then protects the next customer and prevents repeat complaints.
