Decide which operations can continue offline and which must wait for confirmation. Keep basic prices, stock notes, customer contacts, and order forms available to staff. Never release high-value goods on an unconfirmed payment message. Tell customers which alternative payment or collection options are available and when confirmation will be checked.
Record every offline transaction clearly and enter it into the main system when the network returns. Reconcile cash and stock before reopening normal sales. Keep a backup contact method for urgent supplier or customer communication. A continuity plan should be tested before a disruption, not written during one.
KobStore gives a Kenyan business an online storefront when connectivity is working and a clear public point for product and service information. It does not remove network risk, so the seller needs offline controls as well. Prepared staff can protect trust during a short outage.
