Review the whole customer journey. Can a customer reach the entrance, read the key information, hear instructions, use the payment process, and request help without embarrassment? Provide clear text, good contrast, accessible contact options, and staff who know how to assist respectfully. Do not assume every disability is visible.
For online information, describe products and services clearly, use readable headings, and avoid placing essential details only inside an image. State whether a location has steps, parking, seating, or other access conditions. Ask customers what would make the process easier and act on practical suggestions.
KobStore can help a Kenyan business present readable product, service, and contact information online. Accessibility is not only a design concern; it is part of good customer service. Removing small barriers can open the business to more customers and improve the experience for everyone.
