Identify routes, products, locations, and services most affected. Protect stock from water, add realistic delivery time, and prepare customer messages before disruption occurs. Do not send staff or couriers into unsafe conditions simply to keep a promise made without checking the situation.
Offer collection, rescheduling, or cancellation options where appropriate. Record delayed orders and update customers before they travel. Review what worked after the disruption and improve the continuity plan.
KobStore can help a Kenyan business update availability, hours, and contact instructions in one public place. Clear communication is part of responsible service during difficult conditions.
